In the last episode of Tales From The Office, Lisa was struggling with business English writing. Specifically, she was having trouble completing a new customer form for Steve from Samphor Industries. Lisa’s manager, Samantha, found a company called Skill House Learning to help Lisa improve her professional communication skills. Let’s see what happens in this episode…
After researching a training provider who could help Lisa, Samantha found a company called Skill House Learning. She decided to send them an email. The letter she sent looked like this:
I am a customer service manager at Crodain Corporation, a manufacturer of chemical coatings in Los Angeles. Recently one my staff members has been struggling with handling customers on the phone and inputting information into our system. She has developed a reputation for difficulty in communication over the phone. Customers avoid dealing with her on the phone which has resulted in an increased workload for myself and her team members.
We are looking to develop a program that can help this employee, Lisa, with improving her customer service abilities, listening and speaking on the phone, and also improve her written and spoken grammar.
Please let us know if this sounds like a program you could develop for us.
Daniel and Samantha set up an initial phone conversation to further understand the problem and put together an idea of what the program would look like. After the phone call, Daniel created an initial ESL for Business program proposal for Samantha and Crodain Corporation. The next step was to show the proposal to the president of the company.
The president of Croidain Corporation, Ross Johnson, looked over the proposal and gave the approval. Samantha and Daniel prepared the final version of the proposal. Lisa was going to start an ESL for Business program with Skill House Learning.
See how Daniel and Skill House Learning help improve Lisa’s business English writing in the next episode of Tales From The Office…