ESL for Business - Customer Service Training - Skill House Learning

Tales From The Office – Episode 1

It was Monday and I wasn’t looking forward to going to work. The pressure was on with a number of clients ordering product at the same time. When I left work on Friday, my email inbox was overflowing with client orders to respond to. They were now waiting for me when I got into the office.

Not only were there all the emails to respond to, but with more client demand for our products, the phone lines were always busy and my English was not very good. I would fear talking with the clients and making a mistake on an order. That happened a number of times already. Our manager, Samantha, has had to cover for me on the phones since I wasn’t able to respond effectively to what customers were wanting. Also sometimes they couldn’t understand me because of my accent.

I got out of my car and walked into the office. I sat down at my desk and took a deep breath. Okay, time to get started.

Customer Service Department Training - Skill House Learning

Just as I thought, the phone calls and emails started to roll in. Here in the customer service department, we are a team of four. There are three of us customer service representatives and our manager. My coworkers, Julie and Kristen, were born in the States and have better English than me. I feel like I am holding the department back. But I don’t say anything. I just try my best to do my job.

“Lisa, I need you to handle the phones coming in,” Samantha said, “we are getting a lot of calls coming in from customers requesting orders.”

“Okay, I’ll take care of it,” I said. Deep down, I started to get nervous. Would I be able to handle the orders?

Just then, the phones starting ringing. I picked it up and began to answer the call.

See what will happen to Lisa in the next episode of Tales From The Office….

New Adult Education Classes in Artesia/Cerritos

Daniel Lipton, Founder and CEO of Skill House Learning, will be teaching two new classes for the third quarter at the ABC Adult School in the Artesia/Cerritos area. The ABC Adult School is located south of Los Angeles, near Long Beach and Anaheim.

The two new classes are Start Your Own Business and iPad and iPhone Essentials.

Start Your Own Business

Have you ever wanted to start a small business and didn’t know where to begin? Take this course and jump start your dreams!

In this course you will gain an understanding of what it takes to start a business with a step-by-step process to realize your vision. The course will cover:

  • Developing a business concept
  • Writing a business plan
  • Understanding the legal issues
  • Financial projections
  • Funding your business
  • Basic accounting
  • Traditional and digital marketing
  • Social media for business
  • Hiring employees

iPad and iPhone Essentials

Buying your first iPad or iPhone? Upgrading to the latest iOS? Take this course and learn how to get the most out of your iPad and iPhone.

In this course, you will gain in-depth instruction on all aspects of using an iPad and iPhone including:

  • Making and receiving calls
  • Setting up an Apple ID and email
  • Navigating iOS and understanding the features
  • Downloading and using applications
  • Selecting, copying, cutting, and pasting text
  • Syncing with your computer
  • Shooting and editing photos and video
  • Finding directions with maps
  • Events, reminders, and alarms
  • Surfing the web
  • Keeping your iPad and iPhone safe and secure
  • iPad and iPhone for business

Registration is currently open for both classes!

Third quarter of classes are January 30th – April 7th, 2017.

Registering for the classes can be done online or in-person at the ABC Adult School office. Call or visit ABC Adult School for more information. Also, Daniel Lipton can be reached by email at email hidden; JavaScript is required or by phone at 562-860-4647.

Skill House Learning - High Standards - English Language - Social Media

3 Reasons for High Language Standards in Professional Social Media

3 Reasons to Have High Standards with English Usage in Professional Social Media

Good writing is reflective of your credibility as a professional. Increasingly, I see poor English usage in written communication on professional social media such as LinkedIn and professional websites and blogs. When we post a comment in the professional realm or reply to a post, English should be used correctly with proper grammar. Here are three reasons your written English communication needs to be of high quality:

English that is not correctly written will make you look unprofessional and unable to have professional correspondence. Any time you post content publicly, you are showing the world who you are by how you communicate. If you have poor grammar when posting a response, you are displaying a lack of allegiance to high professional standards. However, strong written English skills reflect high professional standards.

If you are a leader in an organization, you set the standard for your employees. If your written English is sloppy, this gives your employees the green light to drop standards for English communication. When your employees deal with customers, vendors, and colleagues, they will be representing your organization. As such, leaders should demonstrate and cultivate professional writing and communication.

A strong command of English written communication will help you articulate your ideas more accurately and stand out from those that have poor written communication. Unfortunately, the colloquial nature of social media does not always lean towards professional writing standards. By displaying strong English written communication skills in professional social media, you will stand out from other professionals. By continuing to improve your written English skills, you will be able more and more to express your intentions with expanding clarity. This has an effect on you and your company’s bottom line.

Find out more about how we help employees to develop high level business writing here: http://skillhouselearning.com/making-training-programs-effective/