A key to making training programs effective is having alignment between what is taught during the training session and what the trainees do at work.
Training must connect with the daily tasks of the employees.
What does this look like?
Let’s observe a scenario. Stacey and John work at a chemical manufacturing company in the customer service department. Both have difficulty writing emails using proper formatting, grammar, spelling, and providing sufficient detail. Additionally, Stacey has a strong accent and has difficulty being understood by customers over the phone.
The purpose of this training is to:
- increase Stacey’s ability to communicate professionally over the phone
- further develop Stacey and John’s writing ability for emails and business documents.
Stacey and John’s daily tasks include taking orders over the phone, acknowledging purchase orders via email, dealing with returned product, and providing the customer with quotes.
In this scenario, the material for Stacey and John’s program would come directly from the daily tasks. The challenge of training, and the key to making it work, is to provide continuity between what is going on during training and the daily tasks of the employees.
A possible training solution could look like this:
After meeting with management, it was collectively decided that training binders would be used during the sessions. The training binders would contain checklists for how to complete the daily tasks of phone orders, acknowledging purchase orders, RMAs, and quotes. In additional to the checklists, the binders would also include samples of emails written by the manager for reference.
This training binder would facilitate continuity between the training sessions and the work of the employees. It would be used for learning and it would also be used for the completion of the daily tasks.
This sort of alignment between training and on-the-job tasks is an important step to creating a superior learning program that will ultimately help a business to reduce costs, increase profits, and gain an edge against the competition.
For more information about our ESL for Business programs at Skill House Learning, have a look here: http://skillhouselearning.com/esl-business/
We specialize in working with manufacturing companies. More information regarding our ESL for Manufacturing can be found here: http://skillhouselearning.com/esl-for-manufacturing/