Tales From The Office – Episode 4

In the last episode of Tales From The Office, Lisa was struggling with business English writing. Specifically, she was having trouble completing a new customer form for Steve from Samphor Industries. Lisa’s manager, Samantha, found a company called Skill House Learning to help Lisa improve her professional communication skills. Let’s see what happens in this episode…

After researching a training provider who could help Lisa, Samantha found a company called Skill House Learning. She decided to send them an email. The letter she sent looked like this:

Hello Daniel,

I am a customer service manager at Crodain Corporation, a manufacturer of chemical coatings in Los Angeles. Recently one my staff members has been struggling with handling customers on the phone and inputting information into our system. She has developed a reputation for difficulty in communication over the phone. Customers avoid dealing with her on the phone which has resulted in an increased workload for myself and her team members.

We are looking to develop a program that can help this employee, Lisa, with improving her customer service abilities, listening and speaking on the phone, and also improve her written and spoken grammar.

Please let us know if this sounds like a program you could develop for us.

Best regards,

Samantha Barendo

Daniel and Samantha set up an initial phone conversation to further understand the problem and put together an idea of what the program would look like. After the phone call, Daniel created an initial ESL for Business program proposal for Samantha and Crodain Corporation. The next step was to show the proposal to the president of the company.

Tales From The Office - Episode 4 - Business English Writing

The president of Croidain Corporation, Ross Johnson, looked over the proposal and gave the approval. Samantha and Daniel prepared the final version of the proposal. Lisa was going to start an ESL for Business program with Skill House Learning.

See how Daniel and Skill House Learning help improve Lisa’s business English writing in the next episode of Tales From The Office…

New Adult Education Classes in Artesia/Cerritos

Daniel Lipton, Founder and CEO of Skill House Learning, will be teaching two new classes for the third quarter at the ABC Adult School in the Artesia/Cerritos area. The ABC Adult School is located south of Los Angeles, near Long Beach and Anaheim.

The two new classes are Start Your Own Business and iPad and iPhone Essentials.

Start Your Own Business

Have you ever wanted to start a small business and didn’t know where to begin? Take this course and jump start your dreams!

In this course you will gain an understanding of what it takes to start a business with a step-by-step process to realize your vision. The course will cover:

  • Developing a business concept
  • Writing a business plan
  • Understanding the legal issues
  • Financial projections
  • Funding your business
  • Basic accounting
  • Traditional and digital marketing
  • Social media for business
  • Hiring employees

iPad and iPhone Essentials

Buying your first iPad or iPhone? Upgrading to the latest iOS? Take this course and learn how to get the most out of your iPad and iPhone.

In this course, you will gain in-depth instruction on all aspects of using an iPad and iPhone including:

  • Making and receiving calls
  • Setting up an Apple ID and email
  • Navigating iOS and understanding the features
  • Downloading and using applications
  • Selecting, copying, cutting, and pasting text
  • Syncing with your computer
  • Shooting and editing photos and video
  • Finding directions with maps
  • Events, reminders, and alarms
  • Surfing the web
  • Keeping your iPad and iPhone safe and secure
  • iPad and iPhone for business

Registration is currently open for both classes!

Third quarter of classes are January 30th – April 7th, 2017.

Registering for the classes can be done online or in-person at the ABC Adult School office. Call or visit ABC Adult School for more information. Also, Daniel Lipton can be reached by email at email hidden; JavaScript is required or by phone at 562-860-4647.