In the last episode of Tales From The Office, Lisa was struggling with business English writing. Specifically, she was having trouble completing a new customer form for Steve from Samphor Industries. Lisa’s manager, Samantha, found a company called Skill House Learning to help Lisa improve her professional communication skills. Let’s see what happens in this […]
When we left off with Lisa, she was starting to fill out a new account form for Steve from Samphor Industries. Let’s see what happens in this episode… “Alright, time for the next step,” I thought to myself. “Steve, can I get your company’s address?” I said to him. “Sure,” Steve replied, “1600 South Broad […]
When dealing with customers, grammar and pronunciation can be difficult for our customer service representative Lisa. Let’s see how she deals with a situation of an incoming purchase request. Lisa: so I took a deep breath and picked up the phone. “Customer Service Department. This is Lisa speaking. How can I help you?” “Hi, yes, […]
It was Monday and I wasn’t looking forward to going to work. The pressure was on with a number of clients ordering product at the same time. When I left work on Friday, my email inbox was overflowing with client orders to respond to. They were now waiting for me when I got into the […]
Daniel Lipton, Founder and CEO of Skill House Learning, will be teaching two new classes for the third quarter at the ABC Adult School in the Artesia/Cerritos area. The ABC Adult School is located south of Los Angeles, near Long Beach and Anaheim. The two new classes are Start Your Own Business and iPad and […]
3 Reasons to Have High Standards with English Usage in Professional Social Media Good writing is reflective of your credibility as a professional. Increasingly, I see poor English usage in written communication on professional social media such as LinkedIn and professional websites and blogs. When we post a comment in the professional realm or reply […]
Small talk before, during, or after a meeting can give you insight into client needs that your partner organizations can address. “Is there an app for that?” The secretary asked. “We need to find a way to send an alert to all staff members, like the AMBER Alerts that you have on your phone,” said […]
A key to making training programs effective is having alignment between what is taught during the training session and what the trainees do at work. Training must connect with the daily tasks of the employees. What does this look like? Let’s observe a scenario. Stacey and John work at a chemical manufacturing company in the […]
I was once invited to tour a factory where I came across a situation. A quality control manager at a precision instrument manufacturing facility designed an exam to test factory employee knowledge of an assembly process. He showed me the exam he had created. It was a fine exam, one that would work well with […]
Let me paint a scenario. You open a sales email and see glaring mistakes in spelling. Not only that, but the content of the email itself just does not look right. The author of this email is not effectively communicating his or her message due to language inability. Are you going to engage in the […]